DEA Non-Member Courses

All CoursesOnline CoursesSelf-Paced CoursesIn-Person Courses

Accidental Counsellor

Do you feel overwhelmed or confronted by distressed or angry clients or customers?
Accidental Counsellor training empowers you with essential listening skills to support difficult or distressed clients. Master spontaneous, empathetic responses to unexpected emotional situations. Transform encounters into impactful moments.

Behaviour and Conflict Management


This interactive, two-part webinar series is designed to build skills in dealing effectively with challenging behaviours and managing conflict from an employment service provider perspective.

Creating your own lane to success – with Matt Levy OAM


Don’t miss this opportunity to hear from Paralympic gold medalist and professional mentor, Matt Levy OAM, about his remarkable story, the invaluable lessons he’s learnt along the way, and how you can implement those lessons in the work you do, and in your life.

Effective Employer Engagement Program


​In today's rapidly evolving landscape, mastering the art of employer engagement is paramount for success in the disability employment sector. Prospert’s Effective Employer Engagement (EEE) Program offers a comprehensive solution designed to equip you with the skills and strategies needed to excel in this critical area.

Finding work for the long-term unemployed


Run of the mill job placement strategies are often unsuccessful with the long-term unemployed. This 2 hour online workshop will explore why this is the case and provide you with practical steps to take to turn things around. 

Leading with Emotional Intelligence: A Leader’s Guide to Communication


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master communication skills in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: A-Z Leadership


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide (at least) 26 proven practical tools and tips to help master leadership in the busy day-to-day of employment services delivery!
 

Leading with Emotional Intelligence: Creating & Sustaining a High Performance Culture

 
This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help foster a high-performance culture in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Empowering Delegation


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master the skill of delegation in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Giving Effective Feedback


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master the skill of delegation in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Managing in Uncertain Times


With numerous legislative reviews underway at once, plus a DES re-tender to look forward to in 2024, there are currently several significant distractions with the opportunity to create anxiety and uncertainty in employment service teams and potentially negatively impact performance. Learn how to manage teams, retain talent, and hit performance goals during uncertain contract periods.

Leading with Emotional Intelligence: Mates to Managers


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide learners with insights into proven relationship management techniques and their application to specific, challenging employment industry-based conversations and scenarios.

Leading with Emotional Intelligence: The Interviewer’s Edge


This interactive webinar is part of our Leading with Emotional Intelligence series and will equip recruiting managers and those involved in the talent acquisition process with the tools they need to excel in evaluating employment service candidates.

Mental Health First Aid


Are you keen to better understand how to support clients with psychosocial disabilities? Have you been overwhelmed by mental health crises involving your clients and wished you knew how to help?

This industry respected course is all about building your confidence, skills and knowledge around mental illness so that you can better support your clients, colleagues and staff.

Unlocking intrinsic motivation


Unlocking intrinsic motivation gives you specific and actionable interventions designed to get the persistently unmotivated moving on their employment journey. Learn about the psychology of change and how you can get these clients genuinely looking for work with easy to implement interventions.

Accidental Counsellor

Do you feel overwhelmed or confronted by distressed or angry clients or customers?
Accidental Counsellor training empowers you with essential listening skills to support difficult or distressed clients. Master spontaneous, empathetic responses to unexpected emotional situations. Transform encounters into impactful moments.

Behaviour and Conflict Management


This interactive, two-part webinar series is designed to build skills in dealing effectively with challenging behaviours and managing conflict from an employment service provider perspective.

Creating your own lane to success – with Matt Levy OAM


Don’t miss this opportunity to hear from Paralympic gold medalist and professional mentor, Matt Levy OAM, about his remarkable story, the invaluable lessons he’s learnt along the way, and how you can implement those lessons in the work you do, and in your life.

Effective Employer Engagement Program


​In today's rapidly evolving landscape, mastering the art of employer engagement is paramount for success in the disability employment sector. Prospert’s Effective Employer Engagement (EEE) Program offers a comprehensive solution designed to equip you with the skills and strategies needed to excel in this critical area.

Finding work for the long-term unemployed


Run of the mill job placement strategies are often unsuccessful with the long-term unemployed. This 2 hour online workshop will explore why this is the case and provide you with practical steps to take to turn things around. 

Leading with Emotional Intelligence: A Leader’s Guide to Communication


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master communication skills in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: A-Z Leadership


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide (at least) 26 proven practical tools and tips to help master leadership in the busy day-to-day of employment services delivery!
 

Leading with Emotional Intelligence: Creating & Sustaining a High Performance Culture

 
This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help foster a high-performance culture in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Empowering Delegation


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master the skill of delegation in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Giving Effective Feedback


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master the skill of delegation in the busy day-to-day of employment services delivery.

Leading with Emotional Intelligence: Managing in Uncertain Times


With numerous legislative reviews underway at once, plus a DES re-tender to look forward to in 2024, there are currently several significant distractions with the opportunity to create anxiety and uncertainty in employment service teams and potentially negatively impact performance. Learn how to manage teams, retain talent, and hit performance goals during uncertain contract periods.

Leading with Emotional Intelligence: Mates to Managers


This interactive webinar is part of our Leading with Emotional Intelligence series and will provide learners with insights into proven relationship management techniques and their application to specific, challenging employment industry-based conversations and scenarios.

Leading with Emotional Intelligence: The Interviewer’s Edge


This interactive webinar is part of our Leading with Emotional Intelligence series and will equip recruiting managers and those involved in the talent acquisition process with the tools they need to excel in evaluating employment service candidates.

Mental Health First Aid


Are you keen to better understand how to support clients with psychosocial disabilities? Have you been overwhelmed by mental health crises involving your clients and wished you knew how to help?

This industry respected course is all about building your confidence, skills and knowledge around mental illness so that you can better support your clients, colleagues and staff.

Unlocking intrinsic motivation


Unlocking intrinsic motivation gives you specific and actionable interventions designed to get the persistently unmotivated moving on their employment journey. Learn about the psychology of change and how you can get these clients genuinely looking for work with easy to implement interventions.

Effective Employer Engagement Program


​In today's rapidly evolving landscape, mastering the art of employer engagement is paramount for success in the disability employment sector. Prospert’s Effective Employer Engagement (EEE) Program offers a comprehensive solution designed to equip you with the skills and strategies needed to excel in this critical area.

Mental Health First Aid


Are you keen to better understand how to support clients with psychosocial disabilities? Have you been overwhelmed by mental health crises involving your clients and wished you knew how to help?

This industry respected course is all about building your confidence, skills and knowledge around mental illness so that you can better support your clients, colleagues and staff.