Leading with Emotional Intelligence: A Leader’s Guide to Communication

Upcoming Event

Available sessions will be listed here when scheduled.

^Any available DEA Member discount will be applied at checkout

This interactive webinar is part of our Leading with Emotional Intelligence series and will provide proven practical tools and tips to help master communication skills in the busy day-to-day of employment services delivery.


With so many competing priorities in the fast-paced environment of employment services, mastering communication is crucial for productivity and successful performance. Join us for an engaging and insightful webinar with our partners from Populi Solutions!
Whether you're a team leader, manager, or entrepreneur, knowing how to communicate effectively will help you empower people to achieve and exceed goals.
During this webinar, James Weait, Director of Populi Solutions, will delve into the key principles and strategies of communication that can transform your leadership approach. James brings 20 years’ operational experience in employment services in Australia and the UK.
The webinar will use real-world situations of employment service contract management and provide practical techniques in how to actively listen and connect with your team; chair motivating buzz meetings; run effective reviews and moderate your messaging for maximum connection across email, phone calls and face to face catch ups.
You’ll be given strategies to strike the delicate balance between listening and coaching, ensuring that your team members are motivated, accountable, and equipped to excel in their assigned roles.

This dynamic webinar will help you to unlock the secrets to effective, empowering communication that will aid your development, nurture the leaders of tomorrow, and elevate your organisation!

Suitable for:

Team leaders, managers, and any employees of employment service providers who need to communicate effectively.

Expected Outcomes:

  • Understand how the 5 essential communication skills can be applied to leadership in employment services
  • Improved self-awareness in knowing how to communicate in different situations with different individuals
  • Confidence in understanding your own and others preferred modes of communication
  • Proven techniques for communicating to individuals in a way that is motivating with proven expectation structures to prevent feelings of micro-management


Interactive 90 min webinar